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Frequently Asked Questions

📦 When will my order arrive?

Standard delivery takes 3 to 5 working days. Next day delivery is available if you order before 11am, Monday to Friday. Orders placed after 11am or at the weekend are dispatched the next working day.

🚚 How much is delivery?

Standard delivery is free on orders of £50 and over. You'll see the exact cost at checkout.

🇬🇧 Do you deliver outside the UK?

Not at the moment. We only deliver within the UK.

💔 My kit arrived damaged or something is missing. What should I do?

We're sorry. Choose Damaged or missing item in the form above and send us your order number and photos of everything that arrived, laid out so we can see each item, within 30 days of buying. We'll offer a like-for-like replacement. Please don't post anything back unless we ask you to.

↩️ Can I return my kit for a refund?

Because our kits contain live plants, we don't offer refunds. If something arrives damaged or faulty, we'll replace it.

🌿 How soon should I build my kit?

Open the box within 3 days of delivery. Take the plants out and leave them in their sealed bags somewhere bright, out of direct sun. It's best built within 3 weeks, or later if the plants still look healthy.

🪴 How do I look after my terrarium?

Keep it in bright, indirect light, away from direct sun and radiators. Only add a light mist of water if the soil ever looks dry.

🐾 Are the plants pet friendly?

Yes. Every plant in our kits is non-toxic to cats and dogs, checked against the ASPCA pet-safe list.

🎁 Can I send a kit as a gift?

Yes. Add a free gift message at checkout. Not sure which kit? Gift vouchers let them choose.

👥 How do I book a team workshop?

Tell us about your team on our workshops page and we'll send a tailored quote within one working day.

Booking a team-building activity is easy

Get in touch and we'll do the rest.

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