Frequently asked questions 


We’ve done the work for you and rounded up some of our most frequently asked questions below.

Have we missed something out? Get in touch and our friendly team will get back to you as soon as possible.

Okay, first thing’s first…

We are on a mission to bring people together to reconnect, recharge and rediscover through nature-inspired activity. 

We specialise in running fun, creative and hands-on Terrrarium Team-Building Workshops, DIY Terrarium Kits and other curated products, all dedicated to bringing the outside in

A terrarium is a miniature garden that mimics real landscapes inside a glass vessel. There are two types of terrariums, open and closed, and both are a perfect way to bring nature inside your office & home.

We run in-person, virtual & hybrid terrarium workshops, for both the community and corporate clients alike. 

Find out more about Team Building Events, Public & Weekend Workshops, Shop our DIY Terrarium Kits & Online Gift Vouchers

Head over to our Booking Form. Fill in your details and we’ll get back to you asap! 💜

Team Workshops (In-person events)

On average, our terrarium making workshops last between 1-1.5 hours. The perfect amount of time to unwind and connect with nature, but we’re probably a little biased.

Our usual turnaround time for an in-person workshop is 2 weeks.

If you need a workshop sooner than that, we'll do our best to make it happen.

It's a good idea to book your event in advance to make sure everything goes smoothly. That way, we can plan and deliver your workshop without any issues.

Our team at Leafage wants to give you your perfect workshop - from the overall theme, down to the minor details. We can cater directly to your choice of time, terrrarium plant type, event theme and more.

Head over to our Booking Form. Fill in your details and we’ll get back to you asap! 💜

Sure thing! Our experienced team is here to help every step of the way. Don't worry about making mistakes - it's a creative process and we all make them! We're here to support you and make sure you have a great time. 💜

If the event is more than 4 weeks away, we'll need a 50% deposit (minimum of 10 guests) to confirm it. This deposit is non-refundable. 

The rest of the payment is due 4 weeks before the event.

 If the booking is made within 4 weeks of the event, we'll need the full payment upfront to confirm it. 

Keep in mind that all payments are non-refundable and rescheduling is only possible at Leafage’s discretion.

Team Workshops (Virtual & Hybrid events)

We want to make sure your team building workshop fits your needs, and in this case time is on your side. On average our workshops last for 1 hour. Our classes are suitable for an evening session afterwork or can be the perfect lunch and learn break. A little time away to clear your mind before diving into your work schedules.

  • 2 weeks for UK addresses
  • 3 weeks for non-UK, US and EU addresses

If you need a workshop sooner, we will try our best to accommodate your request. We recommend booking your event in advance, especially for addresses outside the UK, to ensure a smooth delivery.

We‘ve worked really hard to ensure the plants stay fresh for as long as possible which is why they are received inside biodegradable clear bags. This would keep them hydrated during delivery and for as long as they are left in the bags.

We highly recommend unboxing the kit when it reaches you. Make sure to get the plants out of the box as plants do need light to thrive.

If somehow your plants look wilting, don’t panic! Simply thoroughly water the plant and let the water drain out. Keep your plants away from direct sunlight.

Please get in touch with our team at if you need more info 🪴

The customer will be responsible for any possible duties and taxes incurred when the boxes cross international borders, please be aware that this also includes EU countries due to Brexit.

Online Orders (DIY Terrarium Kits, Tools & Gift Vouchers)

Yay! You’ve ordered online. We ship our orders every Tuesday and Thursday and the daily cut off is at 11am. Our delivery is £7.50 and all goodies are sent via Hermes or DHL on an express service (1-3 days) due the fragile and perishable nature of our products. 

If you’re having trouble receiving your parcel, Get in touch with our team. We're here to help!

During busy periods, our postal friends are working super hard so your delivery may take a little longer than usual. Please be kind to them, and allow time for these delays. 

Of course! Leafage was made for gifting. Any of the products on our site are giftable, or if you’re not sure what will prickle their fancy (pun definitely intended), treat them to a Gift Voucher instead. 

Our Gift Vouchers expire 12 months from the date of purchase.

Check out our GIFTING GUIDE for more info!

Absolutely! Simply add a You're Unbeleafable postcard and include your personalised message at checkout. We’ll include this in your order 💜

Welcome to the fam! A step-by-step guide will come inside your kit so you can get your hands dirty in no thyme. 

We’ve worked really hard to ensure the plants stay fresh for as long as possible, which is why they are received inside biodegradable bags. 

We recommend unboxing the kit as soon as it reaches you to ensure the plants can thrive in some natural light. If somehow your plant(s) look a little wilting, don’t panic! Simply give them lots of TLC and water.

Get in touch with our team if you need further help!

We mostly stock perishable goods so for this reason we don’t accept returns, soz! If your items are received damaged, we’ll be very happy to send you out a replacement free of charge.

Please get in touch with our team at to help 🪴

Check out our Returns Policy for more info.

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