Frequently asked questions
We’ve done the work for you and rounded up some of our most frequently asked questions below.
Have we missed something out? Get in touch and our friendly team will get back to you as soon as possible.
Virtual Workshops & Private Bookings
We want to make sure your team building workshop fits your needs, and in this case time is on your side. On average our workshops last for 1 hour. Our classes are suitable for an evening session afterwork or can be the perfect lunch and learn break. A little time away to clear your mind before diving into your work schedules.
Our team at Leafage wants to give you your perfect workshop - from the overall theme, down to the minor details. We can cater directly to your choice of time, plant type, theme and more. We aim to deliver all bespoke classes to make your terrarium visions a reality.
Our usual turnaround time for the virtual workshop is around 3-weeks. If you need a workshop quicker than this, or you’d like to pre-book an event for the future, we’d love to hear from you!
We‘ve worked really hard to ensure the plants stay fresh for as long as possible which is why they are received inside biodegradable clear bags. This would keep them hydrated during delivery and for as long as they are left in the bags.
We highly recommend unboxing the kit when it reaches you. Make sure to get the plants out of the box as plants do need light to thrive.
If somehow your plants look wilting, don’t panic! Simply thoroughly water the plant and let the water drain out. Keep your plants away from direct sunlight.
The customer will be responsible for any possible duties and taxes incurred when the boxes cross international borders, please be aware that this also includes EU countries due to Brexit.
Online orders (DIY Kits, Plants, Tools)
Please allow for 5 - 7 working days (excluding weekends and bank holidays) for your order to arrive. You will receive a notification as soon as your order is with the courier.
Due to the pandemic, the couriers in your area may be a little busier than usual so allow time for delays. If you’re having trouble receiving your parcel, please content email@example.com to launch an investigation.
We hope you are happy with your product but if it is not quite right, or has been received damaged, then we would love to fix this for you. Please contact firstname.lastname@example.org to arrange a return.
Absolutely! Simply add your personalised message at checkout and we’ll include this in your delivery.
We sure do! You can purchase a gift voucher online to be redeemed across any IRL Workshop, Online Workshop or our Online Store too. Gift Vouchers expire 12 months from the date of purchase.
We accept all major credit and debit cards.